Improving your program's customer service requires the fine art of working with frustrated parents. We've all had them. We all know the principle that if you can successfully turn around an upset customer, they'll be more loyal to your company than if they never had an issue at all.
Looking to bring more variety to your current afterschool program?
PCS Edventures has recently created a series of curricula that is perfect for afterschool settings, clubs, and more. Known as LABCards, these newly developed units cover topics ranging from exciting robotics and programming to 3-D printing, computer coding, and so much more.
If the opportunity presents, could you advocate for your program and talk to people about the importance of afterschool?
Ken Anthony looked forward to a meeting at which he'd talk about a webinar highlighting a budding summer learning model that embodies partnership, community and district support, and shared outcomes. Before that, he was catching a colleague for lunch, to talk about the White-Riley-Peterson Policy Fellowship through Furman University.
In the book Partners in Learning: From Conflict to Collaboration in Secondary Classrooms, Carol Miller Lieber writes that doing a meet and greet with students during arrival is critical to relationship building.
The National League of Cities (NLC) Institute for Youth, Education, and Families is currently researching the role that cities play in supporting summer learning. This survey will help gather information on unique city practices, partnerships, and municipal investment in summer learning.
A message from Rachel Gwaltney, Director of Policy & Partnerships, National Summer Learning Association: