FAQ

What is a Virtual Convention?

NAA20 Reimagined is offered as a two-part virtual series.

Part 1 March 16 -18 - Live online events with inspirational and highly relevant keynotes and daily interactive sessions led by NAA’s Top Presenters. Information may be found at https://naaweb.org/attend/schedule. Live events were recorded and will be available in Part 2.

Part 2 April 19 - May 2 - NAA Convention is the place where afterschool professionals and leaders go to share, learn, connect and be inspired, and going virtual makes the experience more accessible than ever. NAA20 Reimagined Part 2 will incorporate all of this through live and recorded sessions, discussions boards, a virtual learning expo and more! Participants join at any time from desktops, laptops, tablets or mobile devices with the internet. Information may be found at https://naaweb.org/naa20-reimagined and will be updated as details become available.

How will I participate in a Virtual Convention when I have a full schedule? What if we can’t join at a specific time?

Participants jcan oin at any time from desktops, laptops, tablets or mobile devices anywhere they can connect with the internet. Part 2 sessions will be available on-demand to watch at your convenience at anytime between April 19 and May 2. Several sessions from Part 1 were recorded and will be available to registered participants to watch at their convenience during Part 2.

Do I have to pay an additional fee for Virtual Convention?

There is no additional fee, as the convention itself transitioned to the Virtual Convention format. Your original registration fee covers all things related to the Virtual Convention.

How do I access the Virtual Convention?

Details on how to access the NAA20 Reimagined sessions will be provided to you via email. Please be sure to check your email and spam folders for the communications over the next several days.

Note, you will need to login to your NAA membership account to access instruction on how to join the virtual events. If you do not know your member login information, request a password reminder via this link in preparation for the event.

Will there be an Afterschool for All Challenge?

If you were registered for the Challenge you should have received an email with information about the virtual events from the Afterschool Alliance. Everyone can go to the Take Action Center to let your members of Congress know about all the important things afterschool programs do for your community.

How do we get our professional development hours?

A training certificate similar to what is typically offered in the Convention program book will be available for download on the NAA20 Reimagined Part 2 platform. The certificate may be used to document your hours.

If I wasn’t registered for NAA Convention 2020, is it possible to still register and participate in NAA20 Reimagined – Virtual Convention?

Yes. The cost to register is $635. To register, please visit the registration page here.

Refunds

Can I get a refund for NAA Convention 2020 and/or the Afterschool for All Challenge?

Because we are not cancelling the event, but rather transitioning it to a virtual experience, the current NAA Convention 2020 refund/cancellation policy remains in effect. Refund requests will be evaluated on a case-by-case basis.

When will we be notified about the status of our refund requests?

Those who requested a refund should expect to hear from us by April 30th, hopefully sooner. We are working hard on this and will be in touch as soon as we have an update. Thank you for your continued patience and understanding.

In order to make a fully informed decision about participation, can you share more information about refunds for NAA20 Convention event and if there is a cost to participating in a virtual event?

Your participation in the NAA20 Reimagined Virtual Convention has no impact on the status of your refund request. We are doing our best to honor all requests and working tirelessly during this unprecedented time. We plan to provide an update on the status of all requests by March 20th. There is not an additional cost.

Therefore, we encourage your participation and encourage you to join us! NAA20 Reimagined Virtual Convention is a way afterschool professionals and leaders come together for inspiration during a time when face-to-face is not possible. In addition to connections and inspiration, participation provides opportunities for everyone to learn and share. The sessions will all be recorded, so even if you can’t participate in the live sessions, you can watch them during NAA20 Reimagined Part 2 April 19 -May 2.

Can I get a partial discount or a reduced rate for attending Virtual Convention?

We are not offering partial discounts or reduced rates at this time.

Can part of or all my fees be applied to next year?

We are exploring the available options.